1 Information We Collect

When you interact with our business automation platform, we collect information that helps us provide better services. This includes personal details you provide directly, such as your name, email address, business information, and payment details when you sign up for our services.

We also automatically collect technical information about how you use our platform. This includes your IP address, browser type, device information, and usage patterns. Think of it as digital breadcrumbs that help us understand how our system performs and where we can improve.

• Contact information including name, email, phone number, and business address
• Account credentials and security information
• Payment and billing information processed through secure third-party providers
• Business data you upload or input into our automation tools
• Communication records including support requests and feedback
• Technical data such as login times, feature usage, and system interactions

2 How We Use Your Information

We use your information to deliver and improve our business automation services. The main purpose is to help you streamline your business processes, manage your workflows, and provide technical support when you need it.

We also use your information for legitimate business interests like preventing fraud, ensuring platform security, and complying with legal obligations under Australian law. Sometimes we'll send you updates about new features or important service changes, but you can opt out of marketing communications anytime.

• Providing and maintaining our automation platform services
• Processing transactions and managing your account
• Offering technical support and troubleshooting assistance
• Developing new features and improving existing functionality
• Sending service updates and important account notifications
• Ensuring platform security and preventing unauthorized access

3 Information Sharing and Disclosure

We don't sell your personal information to third parties. That's our firm commitment. However, we do share information in specific circumstances necessary for providing our services and complying with legal requirements.

Our trusted service providers help us deliver certain aspects of our platform - think payment processors, cloud hosting providers, and customer support tools. These partners are contractually required to protect your information and use it only for the specific services they provide to us.

• Service providers who help operate our platform (hosting, payment processing, analytics)
• Legal authorities when required by Australian law or court orders
• Business partners only with your explicit consent for specific integrations
• Professional advisors (lawyers, accountants) under confidentiality agreements
• In case of business merger or acquisition, subject to confidentiality protections

4 Data Storage and Security

Your data is stored on secure servers located in Australia and other countries with adequate privacy protections. We use industry-standard encryption for data transmission and storage, along with regular security audits and monitoring.

While we implement comprehensive security measures, no system is completely foolproof. We continuously update our security practices and promptly address any vulnerabilities we discover. Our team receives regular training on data protection and privacy best practices.

• End-to-end encryption for sensitive data transmission
• Regular security audits and penetration testing
• Access controls limiting data access to authorized personnel only
• Automated backup systems with encryption at rest
• Incident response procedures for potential security breaches
• Staff training on data handling and privacy protection

5 Your Rights and Choices

Under Australian Privacy Principles and applicable privacy laws, you have several rights regarding your personal information. You can access, correct, or request deletion of your data at any time through your account settings or by contacting our support team.

If you want to stop receiving marketing emails, there's an unsubscribe link in every message we send. For more complex requests or concerns about how we handle your data, our privacy team is available to help you exercise your rights.

• Access your personal information and obtain copies of data we hold
• Correct inaccurate or outdated information in your account
• Request deletion of your account and associated data
• Opt out of marketing communications while keeping service updates
• Export your business data in portable formats
• Lodge complaints with the Australian Privacy Commissioner if needed

6 Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained while your account is active and for a reasonable period afterward to handle any issues that might arise.

When you delete your account or request data deletion, we begin the removal process within 30 days. Some information may be retained longer if required by Australian law or for legitimate business purposes like fraud prevention, but we'll minimize what we keep and anonymize it where possible.

• Active account data retained while your subscription is current
• Deleted account information removed within 90 days of closure
• Transaction records kept for 7 years to meet Australian tax requirements
• Support communications retained for 3 years for quality purposes
• Security logs maintained for 2 years for fraud prevention
• Anonymized analytics data may be retained indefinitely for service improvements

7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how you interact with our services. Essential cookies are necessary for basic functionality, while optional cookies help us improve performance and provide personalized features.

You can control cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies might affect some platform features, but core functionality will remain available.

• Essential cookies for login, security, and basic functionality
• Performance cookies to monitor system performance and user experience
• Functional cookies to remember your preferences and settings
• Analytics cookies to understand usage patterns and improve services

8 International Data Transfers

Some of our service providers operate outside Australia, which means your information may be processed in other countries. We only work with providers in countries with adequate privacy protections or under specific safeguards that meet Australian privacy standards.

When data leaves Australia, we ensure appropriate contractual protections are in place. This includes standard contractual clauses, certification schemes, or adequacy decisions that provide equivalent privacy protection to Australian law.

9 Updates to This Policy

We update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

Minor updates for clarity or contact information changes will be posted directly to this page. We encourage you to review this policy regularly to stay informed about how we protect your privacy.